Frequently asked questions
What is the cancellation policy on Turo?
You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee.
What are your cleaning and safety policies?
Under an enhanced cleaning policy, we clean and disinfect our vehicles thoroughly before every trip, so you can feel safe and comfortable behind the wheel. As Turo hosts and hospitality professionals we have access to training materials on enhanced safety measures and cleaning practices to help prevent the spread of COVID-19 or other viruses.
How do I get discounts when booking a jeep?
We offer discounted prices for weekly (20% off 7 days or more) and monthly trips (30% off for 30 days or more), as well as “early bird” discounts (10%) for trips booked a week or more in advance.
As well, for bookings 2 weeks or longer we also offer free deliver.
Can other people drive a car that I booked?
Yes, multiple guests can drive the car you book on Turo, as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges. Only the primary driver can request to add drivers; Turo hosts cannot do it for you. We encourage you to request to add additional drivers before your trip starts, though guests in the US and Canada can request to add a driver while a trip is in progress.
To speed up the process, have your additional driver create a Turo account and get approved to drive before you request to add them. All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked. You can request to add drivers via the “Trips” tab in the Turo app without additional driver charges or extra costs.
What do I need to book a car on Turo?
To book a car on Turo, you must create a Turo account, be 18 years old or older in the US, 21 years old or older in the UK, 23 years old or older in Canada, have a valid driver’s license, and get approved to drive on Turo. When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s license and some other information. In most cases, you’ll get approved immediately, and you’ll be set for all future road trips, day trips, and business trips!